Free shipping above Rs. 2500

Returns & Exchanges Policy

 

Overview

  • We offer free exchanges for customers who may receive an order with an incorrect size or defective product. This applies from 7 days after you have received your order. 
  • Please ensure that the tags and branding are still intact. If any tag is not intact, then we cannot accept the exchange.
  • The product must be unworn, and unwashed with original tags in order for us to approve the exchange or return
  • Please return goods with a copy of the invoice and mention the reason for returning the items.
  • The customer needs to return the merchandise via traceable delivery i.e. courier or registered post at his own expense to our address. 
  • Delivery Charges will not be refunded. 
  • Refund requests will be processed within 7 working days after receiving the return products.
  • All returns should be sent to the address told at the time of the return request.

If you have any concerns regarding your exchange request, email us at hello@vaultco.pk with your order # and reason of exchange. Our leadership team will get back to you within 48-72 hours.

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